At the Airport(12)
How can I find the name of the airport and terminal number I will be flying from/to?
We have collected this information and it can be viewed at our Airport Information section. Please select the name of city and you will get all information about the airport and terminal.
How long before the flight do I need to check in?
Flight check-in times vary by destination and class of travel. Please follow this link to Airport Information where you will find all necessary information about check-in times.
What happens if I miss my flight?
Please contact a member of the Gulf Air staff who will assist you where possible. This will be dependant on the restrictions of your ticket. If required contact the Gulf Air office.
I want to know about visa requirements at my destination.
Please follow the link to find out about the visa requirements at your destination.
My flight was cancelled. What do I do now?
In the unfortunate event that we have to cancel a flight, alternative arrangements will be made on either a Gulf Air service or another airline. Please contact a member of Gulf Air staff who will advise and assist you at the airport.
Can I check-in for my flight over the phone?
Unfortunately, phone check-in is not available.
What travel documents do I need to take?
Passport with valid visa if required and your e-ticket.
Who can use the Gulf Air lounges and is it possible to buy access to these?
Gulf Air lounges are open to Falcon Gold passengers, as well as Gold and Silver members of the Gulf Air Frequent flyer programme. Please follow the link to find more information about Gulf Air lounges.
Do I need a copy of the e-ticket Receipt to be able to check in for the flight?
Yes, as it will make the check in process much faster. We recommend you show the e-ticket Receipt together with some form of identification to make the process as fast as possible.
Do I need a copy of the e-ticket Receipt to gain entry at the airport.
In most cases yes, we strongly recommend that you carry a copy with you as Airport Security requirements differ by airport, and this is outside our control.
- Can I check in online ?
- Can I ask for hotel if the flight transit is more than 8 hours?
How many bags am I allowed to check-in?
Effective 28th October 2018, Gulf Air baggage policy depends on piece concept. The baggage allowance will vary depending on the ticket fare family, Falconflyer membership and final destination. Please check Baggage Allowances for full details.
How can I claim my lost baggage?
You can claim for lost baggage up to 21 days from the date of PIR issuance (Passenger Irregularity Report). You need to submit your report to a Gulf Air office at any of our stations.
- How can I make a claim for my damaged baggage?
I have left something on board one of your planes. What can I do?
Items found onboard the aircraft are handed to our Security Department and registered. Please contact your nearest Gulf Air office and they will assist you.
My bags have been delayed/lost. What can I do? Can I trace it?
Ensure you report the missing or damaged bags before you leave the airport. The airport where you noticed the missing/lost bags MUST communicate and update you. You can track your baggage on our website. You need to enter the file reference and the name as per the file.
How much hand baggage can I take?
The allowed hand baggage weight and size varies depending on your class of travel. Please follow the link to find detailed information about hand/cabin baggage.
How much liquid I can carry in my hand luggage?
There are restrictions on carriage of liquids at many airports around the world. Please check the airport website for the latest rules.
Is my personal items included in the allowed hand baggage?
In addition to the cabin baggage allowance, you can carry any of the following personal items without additional charges:
- A laptop/ personal computer
- A handbag, pocketbook, or purse which is appropriate to normal travel dress and is not being used as a container for other items which could be regarded as baggage.
- An overcoat, wrap or blanket
- An umbrella or walking stick
- A small camera or a pair of binoculars
- A reasonable amount of reading matter
- Infant's food for consumption during the flight
- A fully collapsible wheelchair (please note that this will be loaded in the hold at the departure gate)
- A pair of crutches and/or braces or other prosthetic device provided that the customer is dependent on them
Do infants get a baggage allowance?
Yes, Infants aged under 2 years get a special allowance of one piece of 15 KGs for checked baggage, plus a collapsible stroller/pushchair and an infant car seat.
How much is my checked baggage allowance?
Your checked baggage allowance varies depending on your travel class. You might be also eligible to more allowances if you are a member of the Gulf Air Falconflyer programme. Please check the baggage allowance page for details.
- Where can I find information on baggage limits?
What sporting equipment can I carry on Gulf Air?
Gulf Air has the pleasure to carry your sporting equipment and musical instruments as part of your free Baggage Allowance. Normal excess baggage charges will apply if you exceed your free baggage allowance
My child is travelling alone. What do I need to do to book him on Gulf Air?
For conditions and requirements for carriage of unaccompanied minors please follow the link.
I’m travelling with a medical passenger. What are the requirements for booking with Gulf Air?
Please find all required information at the medical cases page.
I am pregnant. Am I allowed to fly?
Details about being able to fly when you are pregnant can be found on Medical cases page.
I want to arrange to send my pet by air. What do I need to do?
Please follow the link to find all the information you need to arrange for the travel of your pet on Gulf Air.
Can I book special assistance services on gulfair.com (wheelchair/ visually impaired/ hearing impaired)?
Yes, in the passenger detail section of the booking process. Please note that if it is a medical case you need to fill in a Carriage of Medical Passengers application form or contact our World Wide Contact Centre or visit the nearest local Gulf Air Office for assistance.
I am pregnant. Can I fly with Gulf Air?
You are allowed to travel prior to your 28th week of pregnancy. Please find further information on expectant mothers travelers.
Can I get a vegetarian/diabetic/special meal?
All passengers on Gulf Air may request a special meal to suit their dietary requirements. Orders should be placed at least 24 hours prior to departure. Check here for a full list of special meals.
- Do I need to book a seat for my falcon?